Customer Care


Shipping

All orders would be dispatched within 2-3 working days.

For Local Singapore Orders
Below SGD 100 - $3.20 Shipping Fee (Registered Mail)
Above SGD 100 - Free Shipping (Registered Mail)

You will receive your INGA lipsticks within 2-4 working days. We do not deliver on Saturdays, Sundays, or public holidays. While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather and service interruptions.
Once your order is dispatched we will notify you via email with a tracking number.

For International Orders
Below SGD 200 - $20 Shipping Fee (Registered Mail) 
Above SGD 200 - Free Shipping (Registered Mail) 

All orders would be shipped via Singapore Post, please allow 10-14 working days shipping time.

Please note these are estimated shipping times only and do not include the Saturdays, Sundays and public holidays. Orders will take 1-3 working days to be processed and shipped out. While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather and service interruptions.

We ship everywhere in the world except Germany, Italy, Mexico, Kuwait, and Nigeria. Shipping to Germany has been put on hold for the near future due to new regulations implemented by their government in Sept 2016. Italian Customs rejects all skin care products and cosmetics. 

NOTE
We do not ship by normal mail (without tracking), as it poses a risk of being lost by post and we would like to remove all ambiguities in the shipping of our products for your peace of mind. 

During peak seasons such as Chinese New Year, Black Friday, Cyber Monday, Christmas and New Year, post offices often experience delays to their fulfilment time and a 5 to 10 day delay is expected for overseas orders. We would recommend that you place your order early to avoid any disappointments in delivery.

If you have an urgent order, please email us at contact@27a.co and we will arrange other possible shipping methods to you. 

TAXES & DUTIES

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, you must pay them in order for your package to clear customs.

Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.

Once your order is dispatched we will notify you via email with a tracking number.

RETURNS

We only do one-for-one returns for damaged items, send us details about the damage along with a photo and order number within SEVEN (7) DAYS of receipt. We will not issue refunds on cosmetics that have been used or tampered with.

All returned cosmetics will be destroyed and NOT resold. 

Items must be postmarked within FOURTEEN (14) DAYS of receipt for an exchange.
To help you better, please include your order number when contacting us.

WRONG SHIPPING ADDRESS

If you have entered a wrong address into your order, please email us at contact@27a.co within 2 hours of your purchase. We will assist you with any issues as best as we can. INGA by 27A will not be liable for any items sent to the wrong shipping address provided. As all packages will have a Tracking Number, we will do our best to track the package and direct it to the correct address. Any re-shipping charges incurred will be charged to the customer for the wrong address provided.

PAYMENT MODES

We only accept payment via PayPal, you do not need a PayPal account to checkout. You may opt to manually key in your credit or debit card details. Please note that we do not accept personal checks, money orders or direct bank transfers. A receipt and order confirmation will be emailed to you when the payment is successful. INGA by 27A (Twenty7A) will not be issuing another receipt together with the items sent.

PRIVACY POLICY

INGA by 27A (Twenty7A) is committed to protecting the privacy policy of visitors to this site (the "Site"). This Privacy Policy applies to the Site. This Privacy Policy does not apply to other web sites to which we link. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

We may change this Privacy Policy from time to time without notice to you. You should check this page regularly to take notice of any changes we may have made to the terms and conditions.

INFORMATION COLLECTED

In order to access this Site, you must first complete the registration process. During the registration process, we collect personal information such as your name and email address. Once you complete and submit your registration, you have opted in to receive email communication from us.

HOW WE USE YOUR INFORMATION
We will not share or disclose your information to anyone except as described in this Privacy Policy.

We use personally identifiable information in order to give you a more enjoyable, convenient shopping experience and to help us identify and/or provide information, products or services that may be of interest to you. We may notify you about new services or special promotional programs, or send you offers or information.
Also, we may share personally identifiable or other information with our parent, subsidiaries, divisions, and affiliates.

HOW WE PROTECT YOUR INFORMATION
We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
The Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access. 

If you have any questions about this Privacy Policy, please email us at contact@27a.co

INDEMNITY

You agree to indemnify, defend and hold harmless INGA by 27A (Twenty7A), its third-party vendors, manufacturers, agents, distributors, corporate affiliates, officers, directors, and employees from and against any and all claims, actions, demands, liabilities, costs and expenses, including, without limitation, reasonable attorney's fees, (a) made by any third party due to or arising out of any Content Submitted, posted, or otherwise provided by you to the Network, INGA by 27A (Twenty7A) and/or its third party licensors, licensees or advertisers, and/or (b) resulting from your breach of any provision of these Terms of Use, any warranty you provide herein, or otherwise arising in any way out of your use of the Network or purchase of the products or services therefrom. INGA by 27A (Twenty7A) reserves the right to take exclusive control and defense of any such claim otherwise subject to indemnification by you, in which event you will cooperate fully with INGA by 27A (Twenty7A).